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Nayanthara Xxxcom Watch Sleeping girl awoken for hardcore fucking by dude Video Bdsxxxe Colag. I normally order Bobbi boss hair extensions but I wanted to change to Bohyme but I had no idea how to compare the coloring that I use between the two brands, I felt very nervous to switch in fear of getting the wrong colors. So I called and talked to Desiree who helped me compare the colors I needed, she was super kind, patient and helpful!!!! Thank you Desiree you were amazing! I will continue to shop for my hair needs at Ebonyline as long as they are around! Thank you Ebonyline Dedicated customer Cherry Mcknight. If I had to use one word great when I call I was very furstarted because day before sale girl wasn't any help with anything then i call next day and Desiree answer with a reassuring that she would get to the bottom she even went through the old order too make sure I received them I appreciate Desiree great customer service wish some of your employees should take a page from Desiree book again been customer for yrs first problem solve same day thank you ebony line for your beautiful wigs and thank you Desiree my gurl yessss! Love the products and the custom service is wonderful. I have been ordering from them for over a year. I am pleased! I am still waiting on my order from Jan. I called last Monday the 21st and was told that my order would be delivered by Friday the 25th. Still to this day I have no tracking number nor package. This company will never receive my money again and I will make it my duty to warn everyone about this unprofessional company. I should have stuck with Hairsisters. I suggest anyone who has not received their product file a claim with your bank. I was not to visual on writing a review for Ebonyline in the past the customer service was not up to par, but I had an opportunity to speak with Tina last Thursday and it change my whole point of view. I ordered some crotchet hair for my daughter and needed it by Saturday and had not receive my confirmation. After speaking to Tina, she changed my perception about staying a customer. Tina had product knowledge about the system being down, but was helpful about tracking my product down to the wire, she explained points, looked up products for me. Tina also tracked my package correctly it had arrived that Thursday. She took her time and never tried to rush me off the phone and I say Kudos to Tina! Also for future reference she told me to ask for her by name. I've had nothing but satisfaction from ebonyline. The wigs are really cute and the customer service is great. Very professional. Thank you! The wigs ebonyline sell are not the original wig names, ebonyline sell wigs that a cheaply imatation wigs. Their wigs are countefit. Sometimes when ebonyline cheaply made wigs are not in stocks they will take your money and when you call or email to check on it, ebonyline will tell you that it is on backorder, after ebonyline has had your money for about a week and a half. And if you don't call or email to check up on it, they will not tell you! I hope your issue was resolved. Next time, contact customer service at ask ebonyline. You use expensive skin creams, eat nutritious foods, and drink lots of water. While your body thanks you for these efforts, EbonyOnline reviews. Write a Review Ask a Question Share. Yes 1. Hello Jey, All of our items we sell actually are ordered from the main manufactures of all the top brands, we sell top of the line quality products which is why we do offer a 7 day return policy which is on our website, if you have experienced any dissatisfaction with any of the items ordered you are able to return for a refund or exchange , simply follow the instructions on our return policy. Ms Bernice, We are sorry to hear to hear how unsatisfied you are, we have spoken to you about this order, unfortunately your item was not sent in brand new condition back to us, this item was altered had chemicals applied to it which damaged the wig, this wig was inspected, has no mold, we do have images we emailed to you. We did send that item back to you and processed a refund for the other items sent back, please review our return policy its pretty straight forward. We are not able to accept an item you have used we are very sorry. Customer Support Team. Hello, We have been in business for about 20 years now, we are definitely not a scam, please review our processing time frame that we do have posted on our website, also if you have an actual order you have placed with us you may reach out directly to us to ask ebonyline. Thank you, Customer Support Team. Thank You Customer Support Team. Hello Crystal, We are sorry for your troubles, our processing time frame ranges from business days. We encourage our customers to check availability if needed before a certain time frame. Please contact us directly so that we may further assist you in regards to this order. Thank You,. Please contact us directly so that we may further assist you. Thank you for being a loyal customer! It has been a pleasure to assist you. We value your business, Customer Support Team, Desi. Hello Ms Tia, We apologize for the misunderstanding, I looked into your order, seems like this was resolved via telephone, the unit you ordered was a 13x6 perfect hair line skin weft which is suppose to show the hairline for a very natural look. Glad we were able to resolve this misunderstanding for you. Thank you for shopping with us! Thank you Ms Cherry for being a loyal valued customer. We are here for you whenever you need us! It has been a pleasure assisting you Ms Yvette, we do value our customers, we are here to assist you! Thank you for choosing Ebonyline. Ms Dyan, We appreciate your loyalty with Ebonyline. Thank you, Customer Support Team! Helpful answer 0 Votes Thanks for voting! Not as helpful. Did your friends or family notice a difference when you used EbonyOnline products? See all answers 1. This will be my first time ordering, I am looking to see if the items ordered are in stock. Why is this order taking so long to ship? Ellen Stewart. Why do I have to send a picture of my id and card number? I already emailed you! No answers yet. Flip In Hair. Shop by Type. Shop by Part. Free Part Closure. Middle Part Closure. Three Part Closure. C Part Lace Frontal. Hair Tools. Hair Accessories. Virgin Hair Bundles. Lace Wigs. Make Up. Shop By Weight. Bob Wigs. Stylist Designed Wigs. Lace Front Wigs. African American Wigs. Synthetic Wigs. U Part Wigs. Full lace Wigs. Shop By Length. Best Sellers. New Arrivals. Kinky Straight Wigs. Shop By Sale. Buy Two Get One Free. Fashion Gurus. If they messed up they should take personal responsibility to make things right immediately. I had no problems returning the items and would never keep them. It was their error and the should have taken the bullet in this situation. Will not order again! Because of trust pilot. I felt it only fair to confirm purchasing from the ebonyline site was a breeze for me and I will purchase from the site again. The ebonyline website has a lot of promotions, sales, and are generally fairly priced. Due to the ease of this process, I will more than likely purchase all hair items from them until I MUST physically go to a retail store to see a new type of hair prior to purchase. Very happy shopper. I placed my order on March 19th and Im yet to get an email about shipping. I mistakenly omitted a few items from my order and desperately needed to cancel and re-order. Desiree came through for me with her Exceptional customer service and timely reply. Thank you desiree! I'm very happy with my wig from ebonyline is fabulous on me and if you have a problem Miss Desiree we'll make sure your order is correct are your money is refunded to you love ebonyline been wearing a wigs for 4 years plus. Overview Reviews About. Write a review. Filter by: Bad Customer Service I ordered on the 9th and after a week of nothing i contacted them and they said that one of my items was sold out and no one contacted me and let me know. Customer Service is easy to access Customer Service is easy to access. I'm not happy at all with the lack of… I'm not happy at all with the lack of updates after ordering. Best experience ever!! I love love shopping for my hair and… I love love shopping for my hair and hair products on ebonyline. I love shopping with ebony line I love shopping with ebony line. I love shopping at Ebonyline I love shopping at Ebonyline. I wish I could give ebony line 0 … I wish I could give ebony line 0 stars!. Like them but looking for another company to order from. Since my natural hair journey started Since my natural hair journey started, I have used wigs to bridge me over the gap. Reply from Ebonyline. Hello, We apologize for your dissatisfaction, unfortunately the images have been reviewed, the item is a brand new item, with all of its contents, this item was actually not in stock here in our warehouse , we ordered directly from the manufacturing company for you, once we received your item along with all others this order was shipped, therefore this item did not sit on the shelf ever nor was it a returned item. Should you need to return it we will gladly accept it back for a refund. Customer Support Team. The Worst Experience with a Company Ever I received a wig from Ebonyline that was defective--missing hair, discoloration, a whole bunch of problems. Ms Caitlin, We apologize, we do have a strict return policy that does not allow the return of any item that is deemed not brand new in original condition, all items are inspected and reviewed from our returns department, we successfully process returns daily with refunds and or exchanges. Our products are ordered from reputable top of the line manufactures, all items are sent with complete packaging in brand new original condition, we do expect all returns same way. I apologize for your dissatisfaction however we are very sorry, we are not able to accept an item under these conditions. Hello Denise, We apologize for any miscommunication, I have reviewed your order, we actually responded to your email same day giving you an update on your order. Currently your order still fall within our processing time frame of business days. I will also send you another email to follow up. All of our positive reviews are from our customers like yourself, they all have to be verified before posted by Trust Pilot. Terrible experience! Hello Ms Teresa, We deeply apologize for the incorrect items you have received, we do strive to resolve any issue as quickly as we possibly can however, in some cases there is protocols we must follow, we can gladly re-ship an order as long as we see movement on the package that is being returned, it does not necessarily need to reach our warehouse. If there is anything else we can do for you to make it up simply reach out to us directly. A Very Happy Shopper!! Ms Shayla We deeply appreciate your positive review, we do work hard to ensure your package is received the way you expect it, we look forward to your future orders with us, feel free to reach out to us for any question or concerns, we are here to help. Thank you! Hello Princess Yazzy, We are sorry to hear you have not received your tracking details via email , please contact us directly so that we may look into your order and provide further details to ask ebonyline. Thank you, Customer Support Team..

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Ebonyline has amazing special deals every day. Find hair and wigs you like. Give me my money back or give me my second hair color option!!! This is a sad company.

I have actually ordered from them and received my purchases before. However, when i ordered from them as a regular customer they began saying that my wigs were not in stock. Most recently I made a purchase on the 1st of March and the company reached out to me 8 days later to see the items were not in stock. I actually was checking the mail because I was wondering where my purchase was. I asked several times for an update Ebony line wigs my order only to be notified that my my hold was released.

Fast forward two weeks Ebony line wigs and I guess they have the items in stock and decided to charge my card. I told them Ebony line wigs i did not wish for the items to be shipped and they said "We Ebony line wigs going to ship them out today. If you return you will be charged for shipping and handling. They have attempted several times to re-charge me again for the items so i have been issued a new card. I will never order from them again.

This company has the worst shipping history. You pay to get 3 days shipping and your package arrives in 7 days. If you must buy from them order a month before you need it.

Their customer service is Ebony line wigs, they keep lying about the delivery. Love my product, fit perfect, right color. Very satisfied.

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I will order again. Customer service was great.

Pornstar sybian Watch Amateur big tits in flannel Video Jordi Fuck. Buy One Free One. Pre-Bonded Hair. Micro Loop. Flip In Hair. Shop by Type. Shop by Part. Free Part Closure. Middle Part Closure. Three Part Closure. C Part Lace Frontal. Hair Tools. Hair Accessories. Virgin Hair Bundles. Lace Wigs. Make Up. Shop By Weight. Bob Wigs. Stylist Designed Wigs. Lace Front Wigs. African American Wigs. Synthetic Wigs. U Part Wigs. Full lace Wigs. Shop By Length. Best Sellers. New Arrivals. Kinky Straight Wigs. I was patient with them and changed some things to what they said was available and again they would tell me something else wasn't available. I wasted so much time with them until I gave up I even asked them to ship me what they have or issue a refund, because I needed these products as soon as possible and still they weren't able to fulfill my order. She actually choose giving a refund than sending me what they had. The next day I ordered with another company "samsbeauty" and my order was shipped a day after. Ebonyline, if you want to be successful in this industry, start with fulfilling orders that your website shows as available. I've ordered many times from Sam's Beauty before but wanted to patronize ebonyline and you let me down never again. I have shopped with Ebonyline several times. For the most part,my experiences have been good. I have gotten bothered a couple of times with items being in stock when you place and pay for your order but they later send an email stating that the item is out of stock. This has happened a couple of times to me. They also take forever to ship your items. Of all the times that I have ordered from the, I have only once received my package within the standard business days. Other times, I have received emails like 6 or 7 days after I have ordered telling me my package is prepared for shipping. These two things are my only gripes with this company because otherwise my products have been exactly what I have ordered. I could deal with the "not in stock emails" if I didn't have to wait forever to get a color that I didn't originally order. I was one of the few scared to order from this company because of all the negative reviews but this was actually a five star rating for me because of both the hair quality and the shipping time. I order Friday,March 28, and received my order April 4. Thanks Ebonyline!!! Since my natural hair journey started, I have used wigs to bridge me over the gap. I've ordered from this site with only a few snags that seemed to be not worth the fight. I have received a unit that was nothing like advertised, but I was not going to go through the hassle of returning at my cost. Most recently however I ordered a unit the Vanessa Smart wig that came to me in a state that was otherwise new. I had previously been told that they could not get the unit, but then i guess they located the unit. It came in a different package from the original picture, in fact i initially thought I was inadvertently sent the wrong wig. Upon opening the package, the wig was inside out, none of the normal packing was included, and there was traces of oil on the wig. There was also a random piece of hair in the packaging as well I contacted customer service and provided photos of the unit and was given the cookie cutter return policy. Now this would be find if I simply didn't like the unit, but because they sent out a previously used and most likely returned wig I took issue with this. My correspondence with the company was futile and i was basically blown off. I will no longer do business with this company and would not suggest that you do. They do not handle issues professionally. All your problems are just that I received a wig from Ebonyline that was defective--missing hair, discoloration, a whole bunch of problems. Naturally, at this point, I called. First time, I was on the phone for over an hour on hold before they hung up on me without speaking to anyone. I asked to speak to a supervisor. The supervisor, Elvira, was condescending and rude. She told me that the wig had a "nasty odor" and basically accused me of wearing the wig and returning it when I didn't like it, and that their policy could not be changed. Then she took a different track and said it was because I didn't return it in the original shipping box, even though the product and the packaging itself were all intact. Or, at least, when she said it wasn't intact she couldn't seem to tell me what exactly was missing. Then she kept going back to this mysterious "odor" that would not be described consistently. This company has inexcusable policies and atrocious customer service, no matter what their sales are. I have never had such a bad experience with any company or product. Slow, nasty and inefficient customer service that may or may not make things up to avoid giving you a refund. There are better wig sites to choose from to get the same brands. My first order with this company and it will be my LAST. They don't answer the phone EVER, just put you on hold and then tell you to leave a voicemail. NO response to that email address they like to drop all over the replies. I'm filing a claim with Paypal to return my money and will make sure I let everyone know to avoid this company like the plague. Thank you ebonyline for great choices, great prices and great people like Desiree. I order from here all the time.. Had a small problem and emailed them back Desiree contacted me quickly and problem was solved.. I'll definitely be ordering again. Im very happy with ebonyline. I received help from Desiree and she is the best. Thanks ebonyline for your great service. I wish I could give ebony line 0 stars!. I placed an order I was able to put things in my cart but when it came time to ship the order they would email me several days later saying certain things weren't available. I was patient with them and changed some things to what they said was available and again they would tell me something else wasn't available. I wasted so much time with them until I gave up I even asked them to ship me what they have or issue a refund, because I needed these products as soon as possible and still they weren't able to fulfill my order. She actually choose giving a refund than sending me what they had. The next day I ordered with another company "samsbeauty" and my order was shipped a day after. Ebonyline, if you want to be successful in this industry, start with fulfilling orders that your website shows as available. I've ordered many times from Sam's Beauty before but wanted to patronize ebonyline and you let me down never again. Since my natural hair journey started, I have used wigs to bridge me over the gap. I've ordered from this site with only a few snags that seemed to be not worth the fight. I have received a unit that was nothing like advertised, but I was not going to go through the hassle of returning at my cost. Most recently however I ordered a unit the Vanessa Smart wig that came to me in a state that was otherwise new. I had previously been told that they could not get the unit, but then i guess they located the unit. It came in a different package from the original picture, in fact i initially thought I was inadvertently sent the wrong wig. Upon opening the package, the wig was inside out, none of the normal packing was included, and there was traces of oil on the wig. There was also a random piece of hair in the packaging as well I contacted customer service and provided photos of the unit and was given the cookie cutter return policy. Now this would be find if I simply didn't like the unit, but because they sent out a previously used and most likely returned wig I took issue with this. My correspondence with the company was futile and i was basically blown off. I will no longer do business with this company and would not suggest that you do. They do not handle issues professionally. All your problems are just that Tip for consumers: Go to a company with better reviews of their customer service. I am very very happy with the products I have purchased from Ebonyline. They have a great variety and a lot of times I can find the product here that I cant find somewhere else. Their customer service works well if you notify them of an issue. In particular I have worked with Desiree and she handled my order issue quickly and to my satisfaction. Thank you Desiree. My suggestion to anyone who needs something resolved is email their customer service and they will resolve it to the best of their ability. Ebonyline is the worst company ever. They robbed me of my money and sold me a wig that had mold on it. Their wig names are not the original wigs, they sell imatation wigs that are very cheaply made. The customer service is unprofessional, rude, nasty, and literally do not care about the customer period. They are the lowest of the low and they lie like nobody's business. I don't usually leave reviews because I like to give mercy and grace as I am always given mercy and grace, but I have not ever been violated, disrespected, and lied on and to, to the extent of this company ebonyline. I purchased four wigs from ebonyline and when I received them I noticed that one of the wigs had mold in between the strands of the hairs, and after I washed my hair due to the awful smell that took three days after I washed my hair to go away I call ebonyline the exact same day that the wig was delivered and took pictures and emailed it to them. The second day I called them to see what they were going to do and they started saying that I messed the wig up and they don't sell wigs with mold even after ebonyline seeing the pictures I sent them of the wig with mold in it. So if customer service is saying that the wig was messed up, this goes to show you how bad the wig really was when they sent it to me, but their blaming it on me. I sent the other wigs along with the molded one to ebonyline the second day from the delivery date. And they only gave me a partial refund after weeks of emailing and calling them begging them for my money and having to deal with them treat me rude, diarespecfully, and nasty not to forget they lie and don't honor what they say. They told me that they were going to wave the restocking fee but instead when I called them and asked them about what they said, that acted like they didn't know what I was talking about. And when I said that ebonyline is the lowest of lows, I mean they still lie and stick to their lie not even caring that all calls are recorded. It takes boldness to lie when evething you say is recorded. It's taking everything in me not to report ebonyline to the health department, attorneys genearal, and the better business also I really don't have all the time to do it. Ebonyline is not a trusted company and once you click that purchase button your given up all your rights as a paying customer because ebonyline does not honor or respect their own refund policy or have moral integrity, customer service, care or concern period! And I bet you they sleep well at night. That's how naturally horrible these people are! This is not my first run in with ebonyline, I should of learned from the first time they took my money, did not send me all of my purchase, told me that they didn't have what I ordered after they sent me one of my items that I orders, than held on to my money and I basically had to beg them to give me my money back. And they purposely made me wait for it. Stay away people, it's just not worth it. I'm good now because I learned my lesson and know not to ever use ebonyline again! But I would be wrong not to take the time to warn people. It's your choice but I had to do my part. I wish there was a zero button. A week ago I placed an order human hair lace front wig on top of 2 day air. It almost cost overall. The next morning I received a email from them saying the color I chose were out of stock it'll be delayed days I'll receive a follow up email when my product have shipped.. I've been calling the customer service line no one's picking up, I keep checking my emails there's no update. What was the point of choosing the 2nd hair color if you guys were out of stock already? I'll make sure my friends and family are aware of this.. This is unacceptable!!! Give me my money back or give me my second hair color option!!! This is a sad company. I have actually ordered from them and received my purchases before..

Very nice! It's nice to have someone to respond to you within an hour after you email them, not once but every time I emailed! Thanks Desiree. Ebonyline does have great prices and I really liked the units that I ordered from the site.

However, this is my second Ebony line wigs having shipping problems with them. I finally got into contact with them and they told me that they sent an email asking me to verify my identity because of the large order. I respect this because they're just trying to protect their clients and their business. However, I never received any emails from them I checked my spam folder Ebony line wigs everything and they don't communicate on their website that larger orders will require additional verification.

And in the end, they didn't even offer anything for my inconvenience and their lack of communication even though I spent hundreds of dollars with them. The second time was today. Then, I came on this site and saw that Ebonyline's response to anyone who complained about shipping issues related Ebony line wigs poor customer service and lack of communication on the company's part was to "encourage" the customer to call within 2 hours of placing the order to check for delays and to make sure that the item is in stock.

Second, it is not my job to check for delays. And, no where Ebony line wigs your actual website does it say that customers need to or should call within 2 hours of ordering to check for potential delays.

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The fact that your response was Ebony line wigs blame the customers for your lack of communication and professionalism speaks to how unprofessional you actually are!!! Like I said, the actual products and prices are great, but y'all are going to lose business if you don't insist on your customer service representatives communicating better regarding shipping issues. Ebony line wigs love this place!

I always have way too many choices! Delivery is always timely. Desree' is a wonderful CSR!

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Thank you Ebony line wigs helping me with my "Markle Sparkle! Thank you so much sweets!!! Ebonyline for LIFE. Recieved a wig that was seriously defective. I immediately contacted Ebonyline by email.

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My wig is see through at the top and very thin and tangled. I was super disappointed. Ebonyline keeps asking for me to send pictures, which have sent several times. Ebony line wigs

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I am Ebony line wigs shocked by their lack of understanding and customer service. I tried to call today, only to click told that the manager is out for the day. I only order from ebonyline because my regular place didn't have the wig I wanted. Next time I will wait until they restock.

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Also, did I mention that I had to call Ebonyline almost a week after I ordered for a tracking number? Signed, Good paying customer I just want my money back, please! I'm so incredibly happy with Ebonyline! I have been ordering online from them now for the last three years at least and they never fail to satisfy my hair needs.

I normally order Bobbi boss hair extensions but I wanted to change to Bohyme but I had no Ebony line wigs how to compare the coloring that I use Ebony line wigs the two brands, I felt very nervous to switch in fear of getting the wrong colors. So I called and talked to Desiree who helped me compare the colors I needed, she was super kind, patient and helpful!!!! Thank you Desiree you were amazing!

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I will continue to shop for my hair needs at Ebonyline as long as Ebony line wigs are around! Thank you Ebonyline Dedicated customer Cherry Mcknight. If I had to use one word great when I call I was very furstarted because day before sale girl wasn't any help with anything then i call next day and Desiree answer with a reassuring that she would get to the bottom she even went through the old order too make sure I received them I appreciate Desiree great customer service wish some of your employees should take a page from Desiree book again been customer for yrs first problem solve same day thank you ebony line for your beautiful wigs and thank you Desiree my gurl yessss!

Love the products and the custom service is wonderful. I have Read article ordering from Ebony line wigs for over a year.

I am pleased! I am still waiting on my order from Jan. I called last Monday the 21st and was told that my order would be delivered by Friday the 25th. Still to this day I have no tracking number nor Ebony line wigs.

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This company will never receive my money again and I will make it my duty to warn everyone about this unprofessional company. I should have stuck with Hairsisters. I suggest here who has Ebony line wigs received their product file a claim with your bank. I was not to visual on writing a review for Ebonyline in the Ebony line wigs the customer service was not up to par, but I had an opportunity to speak with Tina last Thursday and it change my whole point of view.

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Ebony line wigs I ordered some crotchet hair for my daughter and needed it by Saturday and had not receive my confirmation. Indian Hair. Hair Bundles. Bundles with Closures. Body Wave. Loose Wave. Natural Wave. Deep Curly.

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Make Ebony line wigs. Shop By Weight. Bob Wigs. Stylist Designed Wigs. I had previously been told that they could not get the unit, but then i guess they located the unit.

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It came in a different package from the original picture, in fact i initially thought I was inadvertently sent the wrong wig.

Upon opening the package, the Ebony line wigs was inside out, none of the normal packing was included, and there was traces of oil on the wig. There was also a random piece of hair in the packaging as well I contacted customer service and Ebony line wigs photos of the unit and was given the cookie cutter return policy.

Sha pussy Watch Free amateur bi k9 cum literotica Video Citysex review. Thanks ebonyline for your great service. I wish I could give ebony line 0 stars!. I placed an order I was able to put things in my cart but when it came time to ship the order they would email me several days later saying certain things weren't available. I was patient with them and changed some things to what they said was available and again they would tell me something else wasn't available. I wasted so much time with them until I gave up I even asked them to ship me what they have or issue a refund, because I needed these products as soon as possible and still they weren't able to fulfill my order. She actually choose giving a refund than sending me what they had. The next day I ordered with another company "samsbeauty" and my order was shipped a day after. Ebonyline, if you want to be successful in this industry, start with fulfilling orders that your website shows as available. I've ordered many times from Sam's Beauty before but wanted to patronize ebonyline and you let me down never again. Since my natural hair journey started, I have used wigs to bridge me over the gap. I've ordered from this site with only a few snags that seemed to be not worth the fight. I have received a unit that was nothing like advertised, but I was not going to go through the hassle of returning at my cost. Most recently however I ordered a unit the Vanessa Smart wig that came to me in a state that was otherwise new. I had previously been told that they could not get the unit, but then i guess they located the unit. It came in a different package from the original picture, in fact i initially thought I was inadvertently sent the wrong wig. Upon opening the package, the wig was inside out, none of the normal packing was included, and there was traces of oil on the wig. There was also a random piece of hair in the packaging as well I contacted customer service and provided photos of the unit and was given the cookie cutter return policy. Now this would be find if I simply didn't like the unit, but because they sent out a previously used and most likely returned wig I took issue with this. My correspondence with the company was futile and i was basically blown off. I will no longer do business with this company and would not suggest that you do. They do not handle issues professionally. All your problems are just that Tip for consumers: Go to a company with better reviews of their customer service. I am very very happy with the products I have purchased from Ebonyline. They have a great variety and a lot of times I can find the product here that I cant find somewhere else. Their customer service works well if you notify them of an issue. In particular I have worked with Desiree and she handled my order issue quickly and to my satisfaction. Thank you Desiree. My suggestion to anyone who needs something resolved is email their customer service and they will resolve it to the best of their ability. Ebonyline is the worst company ever. They robbed me of my money and sold me a wig that had mold on it. Their wig names are not the original wigs, they sell imatation wigs that are very cheaply made. The customer service is unprofessional, rude, nasty, and literally do not care about the customer period. They are the lowest of the low and they lie like nobody's business. I don't usually leave reviews because I like to give mercy and grace as I am always given mercy and grace, but I have not ever been violated, disrespected, and lied on and to, to the extent of this company ebonyline. I purchased four wigs from ebonyline and when I received them I noticed that one of the wigs had mold in between the strands of the hairs, and after I washed my hair due to the awful smell that took three days after I washed my hair to go away I call ebonyline the exact same day that the wig was delivered and took pictures and emailed it to them. The second day I called them to see what they were going to do and they started saying that I messed the wig up and they don't sell wigs with mold even after ebonyline seeing the pictures I sent them of the wig with mold in it. So if customer service is saying that the wig was messed up, this goes to show you how bad the wig really was when they sent it to me, but their blaming it on me. I sent the other wigs along with the molded one to ebonyline the second day from the delivery date. And they only gave me a partial refund after weeks of emailing and calling them begging them for my money and having to deal with them treat me rude, diarespecfully, and nasty not to forget they lie and don't honor what they say. They told me that they were going to wave the restocking fee but instead when I called them and asked them about what they said, that acted like they didn't know what I was talking about. And when I said that ebonyline is the lowest of lows, I mean they still lie and stick to their lie not even caring that all calls are recorded. It takes boldness to lie when evething you say is recorded. It's taking everything in me not to report ebonyline to the health department, attorneys genearal, and the better business also I really don't have all the time to do it. Ebonyline is not a trusted company and once you click that purchase button your given up all your rights as a paying customer because ebonyline does not honor or respect their own refund policy or have moral integrity, customer service, care or concern period! And I bet you they sleep well at night. That's how naturally horrible these people are! This is not my first run in with ebonyline, I should of learned from the first time they took my money, did not send me all of my purchase, told me that they didn't have what I ordered after they sent me one of my items that I orders, than held on to my money and I basically had to beg them to give me my money back. And they purposely made me wait for it. Stay away people, it's just not worth it. I'm good now because I learned my lesson and know not to ever use ebonyline again! But I would be wrong not to take the time to warn people. It's your choice but I had to do my part. I wish there was a zero button. A week ago I placed an order human hair lace front wig on top of 2 day air. It almost cost overall. The next morning I received a email from them saying the color I chose were out of stock it'll be delayed days I'll receive a follow up email when my product have shipped.. I've been calling the customer service line no one's picking up, I keep checking my emails there's no update. What was the point of choosing the 2nd hair color if you guys were out of stock already? I'll make sure my friends and family are aware of this.. This is unacceptable!!! Give me my money back or give me my second hair color option!!! This is a sad company. I have actually ordered from them and received my purchases before. However, when i ordered from them as a regular customer they began saying that my wigs were not in stock. Most recently I made a purchase on the 1st of March and the company reached out to me 8 days later to see the items were not in stock. I actually was checking the mail because I was wondering where my purchase was. I asked several times for an update on my order only to be notified that my my hold was released. Fast forward two weeks later and I guess they have the items in stock and decided to charge my card. I told them that i did not wish for the items to be shipped and they said "We are going to ship them out today. If you return you will be charged for shipping and handling. Bundles with Closures. Body Wave. Loose Wave. Natural Wave. Deep Curly. Brazilian Remy Hair. Indian Remy Hair. Buy One Free One. Pre-Bonded Hair. Micro Loop. Flip In Hair. Shop by Type. Shop by Part. Free Part Closure. Middle Part Closure. Three Part Closure. C Part Lace Frontal. Hair Tools. Hair Accessories. Virgin Hair Bundles. Lace Wigs. Make Up. Shop By Weight. Bob Wigs. Stylist Designed Wigs. Lace Front Wigs. African American Wigs. They are half the cost then going to a beauty store. Thanks to Desire she is always willing to help. Kept up the good work. I love shopping at Ebonyline. The hair products are great quality and they make it easy to order and receive. I also have family members that now order from here as well. I wish I could give ebony line 0 stars!. I placed an order I was able to put things in my cart but when it came time to ship the order they would email me several days later saying certain things weren't available. I was patient with them and changed some things to what they said was available and again they would tell me something else wasn't available. I wasted so much time with them until I gave up I even asked them to ship me what they have or issue a refund, because I needed these products as soon as possible and still they weren't able to fulfill my order. She actually choose giving a refund than sending me what they had. The next day I ordered with another company "samsbeauty" and my order was shipped a day after. Ebonyline, if you want to be successful in this industry, start with fulfilling orders that your website shows as available. I've ordered many times from Sam's Beauty before but wanted to patronize ebonyline and you let me down never again. I have shopped with Ebonyline several times. For the most part,my experiences have been good. I have gotten bothered a couple of times with items being in stock when you place and pay for your order but they later send an email stating that the item is out of stock. This has happened a couple of times to me. They also take forever to ship your items. Of all the times that I have ordered from the, I have only once received my package within the standard business days. Other times, I have received emails like 6 or 7 days after I have ordered telling me my package is prepared for shipping. These two things are my only gripes with this company because otherwise my products have been exactly what I have ordered. I could deal with the "not in stock emails" if I didn't have to wait forever to get a color that I didn't originally order. I was one of the few scared to order from this company because of all the negative reviews but this was actually a five star rating for me because of both the hair quality and the shipping time. I order Friday,March 28, and received my order April 4. Thanks Ebonyline!!! Since my natural hair journey started, I have used wigs to bridge me over the gap. I've ordered from this site with only a few snags that seemed to be not worth the fight. I have received a unit that was nothing like advertised, but I was not going to go through the hassle of returning at my cost. Most recently however I ordered a unit the Vanessa Smart wig that came to me in a state that was otherwise new. I had previously been told that they could not get the unit, but then i guess they located the unit. It came in a different package from the original picture, in fact i initially thought I was inadvertently sent the wrong wig. Upon opening the package, the wig was inside out, none of the normal packing was included, and there was traces of oil on the wig. There was also a random piece of hair in the packaging as well I contacted customer service and provided photos of the unit and was given the cookie cutter return policy. Now this would be find if I simply didn't like the unit, but because they sent out a previously used and most likely returned wig I took issue with this. My correspondence with the company was futile and i was basically blown off. I will no longer do business with this company and would not suggest that you do. They do not handle issues professionally. All your problems are just that I received a wig from Ebonyline that was defective--missing hair, discoloration, a whole bunch of problems. Naturally, at this point, I called. First time, I was on the phone for over an hour on hold before they hung up on me without speaking to anyone. I asked to speak to a supervisor. The supervisor, Elvira, was condescending and rude. She told me that the wig had a "nasty odor" and basically accused me of wearing the wig and returning it when I didn't like it, and that their policy could not be changed. Then she took a different track and said it was because I didn't return it in the original shipping box, even though the product and the packaging itself were all intact. Or, at least, when she said it wasn't intact she couldn't seem to tell me what exactly was missing. Then she kept going back to this mysterious "odor" that would not be described consistently..

Now this would be find if I simply didn't like the Ebony line wigs, but because they sent out a previously used and here likely returned wig I took issue with this. My correspondence with the company was futile and i was basically blown off. I will no longer do business with this company and would not suggest that you do. They do not handle issues professionally.

All your problems are just that I received a wig from Ebonyline that was defective--missing hair, discoloration, a whole bunch of problems. Naturally, at this point, I called. First time, Ebony line wigs was on the phone for over an hour on hold before they hung up on me without speaking to anyone. I asked to speak to a supervisor.

  1. Want to check the status of your order?
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  3. I always receive my Ebonyline. Desiree offers great customer service and great communication.
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The Ebony line wigs, Elvira, was condescending and rude. She told me that the wig had a "nasty odor" and basically accused me of wearing the wig and returning it when I didn't like it, and that their policy could not be changed.

Then she took a different track and said it was because I didn't return it in Ebony line wigs original shipping box, even though the product and the packaging itself were all intact.

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Or, at least, when she said it wasn't intact she couldn't seem to tell me what exactly was missing. Then she kept going back to this mysterious "odor" that would not be described consistently. This company has inexcusable policies and atrocious customer service, no matter what their Ebony line wigs are.

I have never had such a bad experience with any company or product. Slow, nasty and inefficient customer service that may or may not make things up to avoid giving you a refund. There are better wig sites to Ebony line wigs from to get the same brands.

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My first order with this company and it will be my LAST. They don't answer the phone EVER, just put you on Ebony line wigs and then tell you to leave a voicemail. NO response to that email address they like to drop all over the replies. I'm filing a claim with Paypal to return my money and will make sure I let everyone know to Ebony line wigs this company like the plague.

The positive reviews here must be from their employees.

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Order for the record. I'm giving this review two stars because my refund was fast. However, customer service was not good. In error, I was sent the wrong package. I know mistakes happen, so I wasn't irritated by this.

What irritated me was how it was handled. After Ebony line wigs them about the error, they immediately sent me a shipping label to return to the wrong package.

Then they proceeded to tell me that my original order, in which I paid for, would not ship until the incorrect order was returned back to them. That is what upset me. They messed up and instead of sending my corrected order, Ebony line wigs I needed right away, they held it hostage until they got theirs first. This delayed my correct order further.

Then when they finally Ebony line wigs to process my correct order, they tell me that they were out of stock on one of the two items I ordered. This is unacceptable and here customer service.

Ebony line wigs they messed up they should take personal responsibility to make things right immediately. I had no problems returning the items and would never keep them.

It was their error and the should have taken the bullet in this situation.

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Will not order again! Because of trust pilot. I felt it only fair to confirm purchasing from the ebonyline site was a breeze for me Ebony line wigs I will purchase from the site again. The ebonyline website has a lot of promotions, sales, and are generally fairly priced.

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Due to the ease of this process, I will more than likely purchase all hair items from Ebony line wigs until I MUST physically go to a retail store to see a new type of hair prior to purchase.

Extreme natural big boobs. Want to check the status of your order?

  1. I ordered on the 9th and after a week of nothing i contacted them and they said that one of my items was sold out and Ebony line wigs one contacted me and let me know.
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Bob Goals! Best customer experience is our core purpose. We pursue the latest fashion and aim to deliver the beauty and glam to every woman. Track Order Want to check the status of your order? Tracking Number: Tracking Link: My Account Log Ebony line wigs.

Virgin Hair. Clip In. USA Warehouse. Colored Weave. Hair Extensions. View All. Shop Ebony line wigs Collection. Volumizer 70g16". Regular g 18". Deluxe g20". Super Deluxe g22".

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Sex funck Watch Spunk swallower uses blue funnel Video Pusey porn. Flip In Hair. Shop by Type. Shop by Part. Free Part Closure. Middle Part Closure. Three Part Closure. C Part Lace Frontal. Hair Tools. Hair Accessories. Virgin Hair Bundles. Lace Wigs. Make Up. Shop By Weight. Bob Wigs. Stylist Designed Wigs. Lace Front Wigs. African American Wigs. Synthetic Wigs. U Part Wigs. Full lace Wigs. Shop By Length. Best Sellers. New Arrivals. Kinky Straight Wigs. Shop By Sale. Buy Two Get One Free. Fashion Gurus. Then they proceeded to tell me that my original order, in which I paid for, would not ship until the incorrect order was returned back to them. That is what upset me. They messed up and instead of sending my corrected order, which I needed right away, they held it hostage until they got theirs first. This delayed my correct order further. Then when they finally proceeded to process my correct order, they tell me that they were out of stock on one of the two items I ordered. This is unacceptable and poor customer service. If they messed up they should take personal responsibility to make things right immediately. I had no problems returning the items and would never keep them. It was their error and the should have taken the bullet in this situation. Will not order again! Because of trust pilot. I felt it only fair to confirm purchasing from the ebonyline site was a breeze for me and I will purchase from the site again. The ebonyline website has a lot of promotions, sales, and are generally fairly priced. Due to the ease of this process, I will more than likely purchase all hair items from them until I MUST physically go to a retail store to see a new type of hair prior to purchase. Very happy shopper. I placed my order on March 19th and Im yet to get an email about shipping. I mistakenly omitted a few items from my order and desperately needed to cancel and re-order. Desiree came through for me with her Exceptional customer service and timely reply. Thank you desiree! I'm very happy with my wig from ebonyline is fabulous on me and if you have a problem Miss Desiree we'll make sure your order is correct are your money is refunded to you love ebonyline been wearing a wigs for 4 years plus. Overview Reviews About. Write a review. Filter by: Bad Customer Service I ordered on the 9th and after a week of nothing i contacted them and they said that one of my items was sold out and no one contacted me and let me know. Customer Service is easy to access Customer Service is easy to access. I'm not happy at all with the lack of… I'm not happy at all with the lack of updates after ordering. Best experience ever!! I love love shopping for my hair and… I love love shopping for my hair and hair products on ebonyline. I love shopping with ebony line I love shopping with ebony line. I love shopping at Ebonyline I love shopping at Ebonyline. I wish I could give ebony line 0 … I wish I could give ebony line 0 stars!. Like them but looking for another company to order from. Since my natural hair journey started Since my natural hair journey started, I have used wigs to bridge me over the gap. Reply from Ebonyline. Hello, We apologize for your dissatisfaction, unfortunately the images have been reviewed, the item is a brand new item, with all of its contents, this item was actually not in stock here in our warehouse , we ordered directly from the manufacturing company for you, once we received your item along with all others this order was shipped, therefore this item did not sit on the shelf ever nor was it a returned item. Should you need to return it we will gladly accept it back for a refund. Customer Support Team. The Worst Experience with a Company Ever I received a wig from Ebonyline that was defective--missing hair, discoloration, a whole bunch of problems. Ms Caitlin, We apologize, we do have a strict return policy that does not allow the return of any item that is deemed not brand new in original condition, all items are inspected and reviewed from our returns department, we successfully process returns daily with refunds and or exchanges. Our products are ordered from reputable top of the line manufactures, all items are sent with complete packaging in brand new original condition, we do expect all returns same way. I apologize for your dissatisfaction however we are very sorry, we are not able to accept an item under these conditions. Hello Denise, We apologize for any miscommunication, I have reviewed your order, we actually responded to your email same day giving you an update on your order. Currently your order still fall within our processing time frame of business days. I will also send you another email to follow up. All of our positive reviews are from our customers like yourself, they all have to be verified before posted by Trust Pilot. Terrible experience! Hello Ms Teresa, We deeply apologize for the incorrect items you have received, we do strive to resolve any issue as quickly as we possibly can however, in some cases there is protocols we must follow, we can gladly re-ship an order as long as we see movement on the package that is being returned, it does not necessarily need to reach our warehouse. Fast forward two weeks later and I guess they have the items in stock and decided to charge my card. I told them that i did not wish for the items to be shipped and they said "We are going to ship them out today. If you return you will be charged for shipping and handling. They have attempted several times to re-charge me again for the items so i have been issued a new card. I will never order from them again. This company has the worst shipping history. You pay to get 3 days shipping and your package arrives in 7 days. If you must buy from them order a month before you need it. Their customer service is wanting, they keep lying about the delivery. Love my product, fit perfect, right color. Very satisfied. I will order again. Customer service was great. Very nice! It's nice to have someone to respond to you within an hour after you email them, not once but every time I emailed! Thanks Desiree. Ebonyline does have great prices and I really liked the units that I ordered from the site. However, this is my second time having shipping problems with them. I finally got into contact with them and they told me that they sent an email asking me to verify my identity because of the large order. I respect this because they're just trying to protect their clients and their business. However, I never received any emails from them I checked my spam folder and everything and they don't communicate on their website that larger orders will require additional verification. And in the end, they didn't even offer anything for my inconvenience and their lack of communication even though I spent hundreds of dollars with them. The second time was today. Then, I came on this site and saw that Ebonyline's response to anyone who complained about shipping issues related to poor customer service and lack of communication on the company's part was to "encourage" the customer to call within 2 hours of placing the order to check for delays and to make sure that the item is in stock. Second, it is not my job to check for delays. And, no where on your actual website does it say that customers need to or should call within 2 hours of ordering to check for potential delays. The fact that your response was to blame the customers for your lack of communication and professionalism speaks to how unprofessional you actually are!!! Like I said, the actual products and prices are great, but y'all are going to lose business if you don't insist on your customer service representatives communicating better regarding shipping issues. I love this place! I always have way too many choices! Delivery is always timely. Desree' is a wonderful CSR! Thank you for helping me with my "Markle Sparkle! Thank you so much sweets!!! Ebonyline for LIFE. Recieved a wig that was seriously defective. I immediately contacted Ebonyline by email. My wig is see through at the top and very thin and tangled. I was super disappointed. Ebonyline keeps asking for me to send pictures, which have sent several times. I am honestly shocked by their lack of understanding and customer service. I tried to call today, only to be told that the manager is out for the day. I only order from ebonyline because my regular place didn't have the wig I wanted. Next time I will wait until they restock. Also, did I mention that I had to call Ebonyline almost a week after I ordered for a tracking number? Signed, Good paying customer I just want my money back, please! I'm so incredibly happy with Ebonyline! I have been ordering online from them now for the last three years at least and they never fail to satisfy my hair needs. I normally order Bobbi boss hair extensions but I wanted to change to Bohyme but I had no idea how to compare the coloring that I use between the two brands, I felt very nervous to switch in fear of getting the wrong colors. So I called and talked to Desiree who helped me compare the colors I needed, she was super kind, patient and helpful!!!! Thank you Desiree you were amazing! I will continue to shop for my hair needs at Ebonyline as long as they are around! Thank you Ebonyline Dedicated customer Cherry Mcknight. If I had to use one word great when I call I was very furstarted because day before sale girl wasn't any help with anything then i call next day and Desiree answer with a reassuring that she would get to the bottom she even went through the old order too make sure I received them I appreciate Desiree great customer service wish some of your employees should take a page from Desiree book again been customer for yrs first problem solve same day thank you ebony line for your beautiful wigs and thank you Desiree my gurl yessss! Love the products and the custom service is wonderful. I have been ordering from them for over a year. I am pleased! I am still waiting on my order from Jan. I called last Monday the 21st and was told that my order would be delivered by Friday the 25th. Still to this day I have no tracking number nor package. This company will never receive my money again and I will make it my duty to warn everyone about this unprofessional company. I should have stuck with Hairsisters. I suggest anyone who has not received their product file a claim with your bank. I was not to visual on writing a review for Ebonyline in the past the customer service was not up to par, but I had an opportunity to speak with Tina last Thursday and it change my whole point of view. I ordered some crotchet hair for my daughter and needed it by Saturday and had not receive my confirmation. After speaking to Tina, she changed my perception about staying a customer. Tina had product knowledge about the system being down, but was helpful about tracking my product down to the wire, she explained points, looked up products for me. Tina also tracked my package correctly it had arrived that Thursday. She took her time and never tried to rush me off the phone and I say Kudos to Tina! Also for future reference she told me to ask for her by name. I've had nothing but satisfaction from ebonyline. The wigs are really cute and the customer service is great..

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Iloilo sex Watch Free sex stories pregnant interracial Video nude together. Fast forward two weeks later and I guess they have the items in stock and decided to charge my card. I told them that i did not wish for the items to be shipped and they said "We are going to ship them out today. If you return you will be charged for shipping and handling. They have attempted several times to re-charge me again for the items so i have been issued a new card. I will never order from them again. This company has the worst shipping history. You pay to get 3 days shipping and your package arrives in 7 days. If you must buy from them order a month before you need it. Their customer service is wanting, they keep lying about the delivery. Love my product, fit perfect, right color. Very satisfied. I will order again. Customer service was great. Very nice! It's nice to have someone to respond to you within an hour after you email them, not once but every time I emailed! Thanks Desiree. Ebonyline does have great prices and I really liked the units that I ordered from the site. However, this is my second time having shipping problems with them. I finally got into contact with them and they told me that they sent an email asking me to verify my identity because of the large order. I respect this because they're just trying to protect their clients and their business. However, I never received any emails from them I checked my spam folder and everything and they don't communicate on their website that larger orders will require additional verification. And in the end, they didn't even offer anything for my inconvenience and their lack of communication even though I spent hundreds of dollars with them. The second time was today. Then, I came on this site and saw that Ebonyline's response to anyone who complained about shipping issues related to poor customer service and lack of communication on the company's part was to "encourage" the customer to call within 2 hours of placing the order to check for delays and to make sure that the item is in stock. Second, it is not my job to check for delays. And, no where on your actual website does it say that customers need to or should call within 2 hours of ordering to check for potential delays. The fact that your response was to blame the customers for your lack of communication and professionalism speaks to how unprofessional you actually are!!! Like I said, the actual products and prices are great, but y'all are going to lose business if you don't insist on your customer service representatives communicating better regarding shipping issues. I love this place! I always have way too many choices! Delivery is always timely. Desree' is a wonderful CSR! Thank you for helping me with my "Markle Sparkle! Thank you so much sweets!!! Ebonyline for LIFE. Recieved a wig that was seriously defective. I immediately contacted Ebonyline by email. My wig is see through at the top and very thin and tangled. I was super disappointed. Ebonyline keeps asking for me to send pictures, which have sent several times. I am honestly shocked by their lack of understanding and customer service. I tried to call today, only to be told that the manager is out for the day. I only order from ebonyline because my regular place didn't have the wig I wanted. Next time I will wait until they restock. Also, did I mention that I had to call Ebonyline almost a week after I ordered for a tracking number? Signed, Good paying customer I just want my money back, please! I'm so incredibly happy with Ebonyline! I have been ordering online from them now for the last three years at least and they never fail to satisfy my hair needs. I normally order Bobbi boss hair extensions but I wanted to change to Bohyme but I had no idea how to compare the coloring that I use between the two brands, I felt very nervous to switch in fear of getting the wrong colors. So I called and talked to Desiree who helped me compare the colors I needed, she was super kind, patient and helpful!!!! Thank you Desiree you were amazing! I will continue to shop for my hair needs at Ebonyline as long as they are around! Thank you Ebonyline Dedicated customer Cherry Mcknight. If I had to use one word great when I call I was very furstarted because day before sale girl wasn't any help with anything then i call next day and Desiree answer with a reassuring that she would get to the bottom she even went through the old order too make sure I received them I appreciate Desiree great customer service wish some of your employees should take a page from Desiree book again been customer for yrs first problem solve same day thank you ebony line for your beautiful wigs and thank you Desiree my gurl yessss! Love the products and the custom service is wonderful. I have been ordering from them for over a year. I am pleased! I am still waiting on my order from Jan. I called last Monday the 21st and was told that my order would be delivered by Friday the 25th. Still to this day I have no tracking number nor package. This company will never receive my money again and I will make it my duty to warn everyone about this unprofessional company. I should have stuck with Hairsisters. I suggest anyone who has not received their product file a claim with your bank. I was not to visual on writing a review for Ebonyline in the past the customer service was not up to par, but I had an opportunity to speak with Tina last Thursday and it change my whole point of view. I ordered some crotchet hair for my daughter and needed it by Saturday and had not receive my confirmation. After speaking to Tina, she changed my perception about staying a customer. Tina had product knowledge about the system being down, but was helpful about tracking my product down to the wire, she explained points, looked up products for me. Tina also tracked my package correctly it had arrived that Thursday. She took her time and never tried to rush me off the phone and I say Kudos to Tina! Also for future reference she told me to ask for her by name. I've had nothing but satisfaction from ebonyline. The wigs are really cute and the customer service is great. Luxurious g 24". Shop By Colour. Shop By Texture. Body Wavy. Shop By Type. Remy Clip In Hair. Virgin Brazilian Clip in Hair. Shop By Popular. Clip Clearance. Crystal 7A Collection. Platinum 8A Collection. Diamond 10A Collection. Wholesale Package. Ombre Hair. Super Sale. Shop By Quantity. Bundle Deals. Brazilian Hair. Malaysian Hair. Indian Hair. Hair Bundles. Bundles with Closures. Body Wave. Loose Wave. Natural Wave. Deep Curly. Brazilian Remy Hair. It's insane. They got good deals but I refuse to order from them again. No sir. Customer Service is easy to access. I'm not happy at all with the lack of updates after ordering. Ebonyline, you have my money and have not said a word about my order since! I ordered April 11th and here it is the 17th and nothing! Extremely disappointed. If the items I ordered are out of stock, just say so and give me a full refund!! I ordered a wig on Thursday and before I could track it to see when it would arrive, it was at my house on that next Monday. Their communication was stellar as well, I reached out to say how much I appreciated the speedy shipping and Desiree replied back to me instantly just like the shipping, she was extra sweet and a great representative of the company. They went above my expectations and I will definitely do business with them again. I always receive my Ebonyline. Desiree offers great customer service and great communication. I will continue to purchase my hard to find beauty products from Ebonyline. Keep up the great work! I love love shopping for my hair and hair products on ebonyline. Their products are great, the privces are good and the customer service is excellent.. I dealt with Desiree on my last order.. I love shopping with ebony line. They are half the cost then going to a beauty store. Thanks to Desire she is always willing to help. Kept up the good work. I love shopping at Ebonyline. The hair products are great quality and they make it easy to order and receive. I also have family members that now order from here as well. I wish I could give ebony line 0 stars!. I placed an order I was able to put things in my cart but when it came time to ship the order they would email me several days later saying certain things weren't available. I was patient with them and changed some things to what they said was available and again they would tell me something else wasn't available. I wasted so much time with them until I gave up I even asked them to ship me what they have or issue a refund, because I needed these products as soon as possible and still they weren't able to fulfill my order. She actually choose giving a refund than sending me what they had. The next day I ordered with another company "samsbeauty" and my order was shipped a day after. Ebonyline, if you want to be successful in this industry, start with fulfilling orders that your website shows as available. I've ordered many times from Sam's Beauty before but wanted to patronize ebonyline and you let me down never again. I have shopped with Ebonyline several times. For the most part,my experiences have been good. I have gotten bothered a couple of times with items being in stock when you place and pay for your order but they later send an email stating that the item is out of stock. This has happened a couple of times to me. They also take forever to ship your items. Of all the times that I have ordered from the, I have only once received my package within the standard business days. Other times, I have received emails like 6 or 7 days after I have ordered telling me my package is prepared for shipping. These two things are my only gripes with this company because otherwise my products have been exactly what I have ordered. I could deal with the "not in stock emails" if I didn't have to wait forever to get a color that I didn't originally order. I was one of the few scared to order from this company because of all the negative reviews but this was actually a five star rating for me because of both the hair quality and the shipping time. I order Friday,March 28, and received my order April 4. Thanks Ebonyline!!! Since my natural hair journey started, I have used wigs to bridge me over the gap. I've ordered from this site with only a few snags that seemed to be not worth the fight..

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Waptrick xxxblack Watch Dirty fetish keds sneaker woman Video 3gp sexy.com. I love this place! I always have way too many choices! Delivery is always timely. Desree' is a wonderful CSR! Thank you for helping me with my "Markle Sparkle! Thank you so much sweets!!! Ebonyline for LIFE. Recieved a wig that was seriously defective. I immediately contacted Ebonyline by email. My wig is see through at the top and very thin and tangled. I was super disappointed. Ebonyline keeps asking for me to send pictures, which have sent several times. I am honestly shocked by their lack of understanding and customer service. I tried to call today, only to be told that the manager is out for the day. I only order from ebonyline because my regular place didn't have the wig I wanted. Next time I will wait until they restock. Also, did I mention that I had to call Ebonyline almost a week after I ordered for a tracking number? Signed, Good paying customer I just want my money back, please! I'm so incredibly happy with Ebonyline! I have been ordering online from them now for the last three years at least and they never fail to satisfy my hair needs. I normally order Bobbi boss hair extensions but I wanted to change to Bohyme but I had no idea how to compare the coloring that I use between the two brands, I felt very nervous to switch in fear of getting the wrong colors. So I called and talked to Desiree who helped me compare the colors I needed, she was super kind, patient and helpful!!!! Thank you Desiree you were amazing! I will continue to shop for my hair needs at Ebonyline as long as they are around! Thank you Ebonyline Dedicated customer Cherry Mcknight. If I had to use one word great when I call I was very furstarted because day before sale girl wasn't any help with anything then i call next day and Desiree answer with a reassuring that she would get to the bottom she even went through the old order too make sure I received them I appreciate Desiree great customer service wish some of your employees should take a page from Desiree book again been customer for yrs first problem solve same day thank you ebony line for your beautiful wigs and thank you Desiree my gurl yessss! Love the products and the custom service is wonderful. I have been ordering from them for over a year. I am pleased! I am still waiting on my order from Jan. I called last Monday the 21st and was told that my order would be delivered by Friday the 25th. Still to this day I have no tracking number nor package. This company will never receive my money again and I will make it my duty to warn everyone about this unprofessional company. I should have stuck with Hairsisters. I suggest anyone who has not received their product file a claim with your bank. I was not to visual on writing a review for Ebonyline in the past the customer service was not up to par, but I had an opportunity to speak with Tina last Thursday and it change my whole point of view. I ordered some crotchet hair for my daughter and needed it by Saturday and had not receive my confirmation. After speaking to Tina, she changed my perception about staying a customer. Tina had product knowledge about the system being down, but was helpful about tracking my product down to the wire, she explained points, looked up products for me. Tina also tracked my package correctly it had arrived that Thursday. She took her time and never tried to rush me off the phone and I say Kudos to Tina! Also for future reference she told me to ask for her by name. I've had nothing but satisfaction from ebonyline. The wigs are really cute and the customer service is great. Very professional. Thank you! The wigs ebonyline sell are not the original wig names, ebonyline sell wigs that a cheaply imatation wigs. Their wigs are countefit. Sometimes when ebonyline cheaply made wigs are not in stocks they will take your money and when you call or email to check on it, ebonyline will tell you that it is on backorder, after ebonyline has had your money for about a week and a half. And if you don't call or email to check up on it, they will not tell you! I hope your issue was resolved. Next time, contact customer service at ask ebonyline. You use expensive skin creams, eat nutritious foods, and drink lots of water. While your body thanks you for these efforts, EbonyOnline reviews. Write a Review Ask a Question Share. Yes 1. Hello Jey, All of our items we sell actually are ordered from the main manufactures of all the top brands, we sell top of the line quality products which is why we do offer a 7 day return policy which is on our website, if you have experienced any dissatisfaction with any of the items ordered you are able to return for a refund or exchange , simply follow the instructions on our return policy. Ms Bernice, We are sorry to hear to hear how unsatisfied you are, we have spoken to you about this order, unfortunately your item was not sent in brand new condition back to us, this item was altered had chemicals applied to it which damaged the wig, this wig was inspected, has no mold, we do have images we emailed to you. We did send that item back to you and processed a refund for the other items sent back, please review our return policy its pretty straight forward. We are not able to accept an item you have used we are very sorry. Customer Support Team. Hello, We have been in business for about 20 years now, we are definitely not a scam, please review our processing time frame that we do have posted on our website, also if you have an actual order you have placed with us you may reach out directly to us to ask ebonyline. Thank you, Customer Support Team. Thank You Customer Support Team. Hello Crystal, We are sorry for your troubles, our processing time frame ranges from business days. We encourage our customers to check availability if needed before a certain time frame. Please contact us directly so that we may further assist you in regards to this order. Thank You,. Please contact us directly so that we may further assist you. Thank you for being a loyal customer! It has been a pleasure to assist you. Ombre Hair. Super Sale. Shop By Quantity. Bundle Deals. Brazilian Hair. Malaysian Hair. Indian Hair. Hair Bundles. Bundles with Closures. Body Wave. Loose Wave. Natural Wave. Deep Curly. Brazilian Remy Hair. Indian Remy Hair. Buy One Free One. Pre-Bonded Hair. Micro Loop. Flip In Hair. Shop by Type. Shop by Part. Free Part Closure. Middle Part Closure. Three Part Closure. C Part Lace Frontal. Hair Tools. Hair Accessories. It's insane. They got good deals but I refuse to order from them again. No sir. Customer Service is easy to access. I'm not happy at all with the lack of updates after ordering. Ebonyline, you have my money and have not said a word about my order since! I ordered April 11th and here it is the 17th and nothing! Extremely disappointed. If the items I ordered are out of stock, just say so and give me a full refund!! I ordered a wig on Thursday and before I could track it to see when it would arrive, it was at my house on that next Monday. Their communication was stellar as well, I reached out to say how much I appreciated the speedy shipping and Desiree replied back to me instantly just like the shipping, she was extra sweet and a great representative of the company. They went above my expectations and I will definitely do business with them again. I always receive my Ebonyline. Desiree offers great customer service and great communication. I will continue to purchase my hard to find beauty products from Ebonyline. Keep up the great work! I love love shopping for my hair and hair products on ebonyline. Their products are great, the privces are good and the customer service is excellent.. I dealt with Desiree on my last order.. I love shopping with ebony line. They are half the cost then going to a beauty store. Thanks to Desire she is always willing to help. Kept up the good work. I love shopping at Ebonyline. The hair products are great quality and they make it easy to order and receive. I also have family members that now order from here as well. I wish I could give ebony line 0 stars!. I placed an order I was able to put things in my cart but when it came time to ship the order they would email me several days later saying certain things weren't available. I was patient with them and changed some things to what they said was available and again they would tell me something else wasn't available. I wasted so much time with them until I gave up I even asked them to ship me what they have or issue a refund, because I needed these products as soon as possible and still they weren't able to fulfill my order. She actually choose giving a refund than sending me what they had. The next day I ordered with another company "samsbeauty" and my order was shipped a day after. Ebonyline, if you want to be successful in this industry, start with fulfilling orders that your website shows as available. I've ordered many times from Sam's Beauty before but wanted to patronize ebonyline and you let me down never again. I have shopped with Ebonyline several times. For the most part,my experiences have been good. I have gotten bothered a couple of times with items being in stock when you place and pay for your order but they later send an email stating that the item is out of stock. This has happened a couple of times to me. They also take forever to ship your items. Of all the times that I have ordered from the, I have only once received my package within the standard business days. Other times, I have received emails like 6 or 7 days after I have ordered telling me my package is prepared for shipping. These two things are my only gripes with this company because otherwise my products have been exactly what I have ordered. I could deal with the "not in stock emails" if I didn't have to wait forever to get a color that I didn't originally order. I was one of the few scared to order from this company because of all the negative reviews but this was actually a five star rating for me because of both the hair quality and the shipping time. I order Friday,March 28, and received my order April 4. Thanks Ebonyline!!! Since my natural hair journey started, I have used wigs to bridge me over the gap. I've ordered from this site with only a few snags that seemed to be not worth the fight..

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Xxxxbf Vidro Watch No rush to cum Video Japan Xvideo. Hair Extensions. View All. Shop by Collection. Volumizer 70g16". Regular g 18". Deluxe g20". Super Deluxe g22". Luxurious g 24". Shop By Colour. Shop By Texture. Body Wavy. Shop By Type. Remy Clip In Hair. Virgin Brazilian Clip in Hair. Shop By Popular. Clip Clearance. Crystal 7A Collection. Platinum 8A Collection. Diamond 10A Collection. Wholesale Package. Ombre Hair. Super Sale. Shop By Quantity. Bundle Deals. Brazilian Hair. Malaysian Hair. Indian Hair. Or, at least, when she said it wasn't intact she couldn't seem to tell me what exactly was missing. Then she kept going back to this mysterious "odor" that would not be described consistently. This company has inexcusable policies and atrocious customer service, no matter what their sales are. I have never had such a bad experience with any company or product. Slow, nasty and inefficient customer service that may or may not make things up to avoid giving you a refund. There are better wig sites to choose from to get the same brands. My first order with this company and it will be my LAST. They don't answer the phone EVER, just put you on hold and then tell you to leave a voicemail. NO response to that email address they like to drop all over the replies. I'm filing a claim with Paypal to return my money and will make sure I let everyone know to avoid this company like the plague. The positive reviews here must be from their employees. Order for the record. I'm giving this review two stars because my refund was fast. However, customer service was not good. In error, I was sent the wrong package. I know mistakes happen, so I wasn't irritated by this. What irritated me was how it was handled. After contacting them about the error, they immediately sent me a shipping label to return to the wrong package. Then they proceeded to tell me that my original order, in which I paid for, would not ship until the incorrect order was returned back to them. That is what upset me. They messed up and instead of sending my corrected order, which I needed right away, they held it hostage until they got theirs first. This delayed my correct order further. Then when they finally proceeded to process my correct order, they tell me that they were out of stock on one of the two items I ordered. This is unacceptable and poor customer service. If they messed up they should take personal responsibility to make things right immediately. I had no problems returning the items and would never keep them. It was their error and the should have taken the bullet in this situation. Will not order again! Because of trust pilot. I felt it only fair to confirm purchasing from the ebonyline site was a breeze for me and I will purchase from the site again. The ebonyline website has a lot of promotions, sales, and are generally fairly priced. Due to the ease of this process, I will more than likely purchase all hair items from them until I MUST physically go to a retail store to see a new type of hair prior to purchase. Very happy shopper. I placed my order on March 19th and Im yet to get an email about shipping. I mistakenly omitted a few items from my order and desperately needed to cancel and re-order. Desiree came through for me with her Exceptional customer service and timely reply. Thank you desiree! I'm very happy with my wig from ebonyline is fabulous on me and if you have a problem Miss Desiree we'll make sure your order is correct are your money is refunded to you love ebonyline been wearing a wigs for 4 years plus. Overview Reviews About. Write a review. Filter by: Bad Customer Service I ordered on the 9th and after a week of nothing i contacted them and they said that one of my items was sold out and no one contacted me and let me know. Customer Service is easy to access Customer Service is easy to access. I'm not happy at all with the lack of… I'm not happy at all with the lack of updates after ordering. Best experience ever!! I love love shopping for my hair and… I love love shopping for my hair and hair products on ebonyline. I love shopping with ebony line I love shopping with ebony line. I love shopping at Ebonyline I love shopping at Ebonyline. Very satisfied. I will order again. Customer service was great. Very nice! It's nice to have someone to respond to you within an hour after you email them, not once but every time I emailed! Thanks Desiree. Ebonyline does have great prices and I really liked the units that I ordered from the site. However, this is my second time having shipping problems with them. I finally got into contact with them and they told me that they sent an email asking me to verify my identity because of the large order. I respect this because they're just trying to protect their clients and their business. However, I never received any emails from them I checked my spam folder and everything and they don't communicate on their website that larger orders will require additional verification. And in the end, they didn't even offer anything for my inconvenience and their lack of communication even though I spent hundreds of dollars with them. The second time was today. Then, I came on this site and saw that Ebonyline's response to anyone who complained about shipping issues related to poor customer service and lack of communication on the company's part was to "encourage" the customer to call within 2 hours of placing the order to check for delays and to make sure that the item is in stock. Second, it is not my job to check for delays. And, no where on your actual website does it say that customers need to or should call within 2 hours of ordering to check for potential delays. The fact that your response was to blame the customers for your lack of communication and professionalism speaks to how unprofessional you actually are!!! Like I said, the actual products and prices are great, but y'all are going to lose business if you don't insist on your customer service representatives communicating better regarding shipping issues. I love this place! I always have way too many choices! Delivery is always timely. Desree' is a wonderful CSR! Thank you for helping me with my "Markle Sparkle! Thank you so much sweets!!! Ebonyline for LIFE. Recieved a wig that was seriously defective. I immediately contacted Ebonyline by email. My wig is see through at the top and very thin and tangled. I was super disappointed. Ebonyline keeps asking for me to send pictures, which have sent several times. I am honestly shocked by their lack of understanding and customer service. I tried to call today, only to be told that the manager is out for the day. I only order from ebonyline because my regular place didn't have the wig I wanted. Next time I will wait until they restock. Also, did I mention that I had to call Ebonyline almost a week after I ordered for a tracking number? Signed, Good paying customer I just want my money back, please! I'm so incredibly happy with Ebonyline! I have been ordering online from them now for the last three years at least and they never fail to satisfy my hair needs. I normally order Bobbi boss hair extensions but I wanted to change to Bohyme but I had no idea how to compare the coloring that I use between the two brands, I felt very nervous to switch in fear of getting the wrong colors. So I called and talked to Desiree who helped me compare the colors I needed, she was super kind, patient and helpful!!!! Thank you Desiree you were amazing! I will continue to shop for my hair needs at Ebonyline as long as they are around! Thank you Ebonyline Dedicated customer Cherry Mcknight. If I had to use one word great when I call I was very furstarted because day before sale girl wasn't any help with anything then i call next day and Desiree answer with a reassuring that she would get to the bottom she even went through the old order too make sure I received them I appreciate Desiree great customer service wish some of your employees should take a page from Desiree book again been customer for yrs first problem solve same day thank you ebony line for your beautiful wigs and thank you Desiree my gurl yessss! Love the products and the custom service is wonderful. I have been ordering from them for over a year. I am pleased! I am still waiting on my order from Jan. I called last Monday the 21st and was told that my order would be delivered by Friday the 25th. Still to this day I have no tracking number nor package. This company will never receive my money again and I will make it my duty to warn everyone about this unprofessional company. I should have stuck with Hairsisters. I suggest anyone who has not received their product file a claim with your bank. I was not to visual on writing a review for Ebonyline in the past the customer service was not up to par, but I had an opportunity to speak with Tina last Thursday and it change my whole point of view. I ordered some crotchet hair for my daughter and needed it by Saturday and had not receive my confirmation. After speaking to Tina, she changed my perception about staying a customer. Tina had product knowledge about the system being down, but was helpful about tracking my product down to the wire, she explained points, looked up products for me. Tina also tracked my package correctly it had arrived that Thursday. She took her time and never tried to rush me off the phone and I say Kudos to Tina! Also for future reference she told me to ask for her by name. I've had nothing but satisfaction from ebonyline. The wigs are really cute and the customer service is great. Very professional. Thank you! The wigs ebonyline sell are not the original wig names, ebonyline sell wigs that a cheaply imatation wigs. Their wigs are countefit. Sometimes when ebonyline cheaply made wigs are not in stocks they will take your money and when you call or email to check on it, ebonyline will tell you that it is on backorder, after ebonyline has had your money for about a week and a half. And if you don't call or email to check up on it, they will not tell you! I hope your issue was resolved. Next time, contact customer service at ask ebonyline. You use expensive skin creams, eat nutritious foods, and drink lots of water. While your body thanks you for these efforts,.

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